Open: Mon - Fri 8am - 4pm | Sat 9am - 2pm
Order online or call T: 0121-558-8265


Placing your order couldn't be easier. Once you have decided on the products for you, you can simply order online, over the phone or in person at our Birmingham Showroom.

Payments can be made in the same way using our 100% secure online service or if you prefer to speak to someone you can, you can pay by telephone or in person at our showroom. Also, as we are so confident with our products and service you can choose to pay upon delivery once you have checked the item and are completely satisfied.

Once your order has been confirmed you will receive a call from our dedicated sales team to discuss your delivery options and confirm your delivery address.

As most of our fireplaces are hand crafted and made to order please allow up to 28 days for delivery.

Gas & electric fires can often be next day delivery subject to stock.

Before dispatch, all our products are checked for quality and delivered direct from our warehouse.

Due to the nature of our product, we like to use our own drivers to ensure the quality of your purchase is preserved in transit therefore, we only offer free delivery to the postcodes listed below. If your postcode is not here please contact us for delivery costs.



To retain that personal touch our driver will contact you on the day of your delivery to keep you fully informed and ensure you are OK to receive your purchase.

Before accepting your purchase please check your order is to your satisfaction.

If your postcode is not listed here please contact us for more information at 

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Fireplace Factory Direct-Unit 12 Parkrose Industrial Estate-Middlemore Road-Birmingham-B662DZ

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